Last update: November 17, 2023
In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, Impulsora de Turismo de Romance, SAPI de CV with trade name YucatanLove, offers you this Privacy Notice.
This Privacy Notice provides information about the processing of personal data by YucatanLove Travel Concierge in connection with your use of the Services. Personal data is any data that can be used to identify you, either directly or indirectly.
Due to ongoing technological development, changes in our services and laws, among other things, it is necessary to make adjustments to our Privacy Notice. We will make changes to this Privacy Notice on a regular basis, so please keep yourself updated on its content.
The Travel Concierge Department of YucatanLove controls the processing operations described in this Privacy Notice. YucatanLove is a company incorporated under the laws of Mexico and has its offices at Av. Colon #201, Garcia Gineres, 97070 Merida, Yuc.
To exercise your data protection rights, or to ask a general question about the processing of your personal data by YucatánLove Travel Concierge or about this Privacy Notice, you can contact our team by email at travelconcierge@yucatánlove.com.
Please note that e-mails sent to this address will not automatically be kept confidential and will not be read by the data protection officer alone. If you need to communicate confidentially with our data protection officer, please indicate this in your email and we will arrange for this to happen.
When you use our Services, we may process the following types of personal data:
In addition to the personal data mentioned above, we will use the following sensitive data, which require special protection.
The data you provide will have the following purposes:
We may share your personal data with the following categories of recipients, provided there is an appropriate legal basis:
If we transfer data to our service providers, they may only use such data to perform their tasks. We carefully select and appoint service providers, who are contractually obliged to follow our instructions, have appropriate technical and organizational measures in place and are regularly monitored by us.
Every time you use our Services, we use cookies and other online tracking technologies. In this paragraph, you will find information about what cookies are, how YucatanLove uses them and how you can manage your preferences.
5.1 What are cookies?
Cookies are small text files that are downloaded to your device when you visit a website or app. In addition to cookies, we may use other tracking technologies, such as web beacons, tags or pixels (tiny graphic images that are placed on a web page and indicate that that page has been viewed) or software development kits (SDKs, tracking technology stored in an app). In this paragraph, cookies and other tracking technologies will be referred to generally as “cookies”.
Cookies allow websites to recognize users’ devices and store information about the content that users view and interact with, thus providing them with a personalized experience (e.g., remembering preferences and settings).
Cookies can be divided into different categories:
5.2 How do we use cookies?
YucatanLove, or third party vendors that operate third party cookies on our websites or apps, use the cookies described in the previous section as follows:
Some of the cookies placed on our websites and apps are from our business partners.
5.3 How to manage your cookie preferences?
You can withdraw or modify your consent to the use of non-essential cookies at any time by adjusting the settings of your web browser and refuse cookies.
On your mobile device, your operating system may allow you to control cookies through the settings function. Please refer to your device manufacturer’s instructions for more information. If you choose to reject cookies, some parts of our Services may not work as intended or at all.
As part of our commitment to safeguarding your personal data, we take appropriate technical and organizational measures to protect your personal data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons.
We retain your personal data only for as long as is necessary or permitted for the purposes for which it was collected and in accordance with applicable law. After that period, we will delete the data immediately, unless we continue to need it until the expiry of the statutory limitation periods (e.g. for evidentiary purposes in civil law claims or for accounting and tax law reasons), or if there is another legal basis under the Data Protection Act for the continued processing of your data on a case-by-case basis. Your data will be anonymized if we decide to use it for analytical statistical purposes for longer periods.
In the event that any modification is required to the provisions of this NOTICE, YucatanLove is obliged to publish the change to make known the changes that may be required, by any means, including electronic, prior notice to be given to you to manifest on your part, as it suits your right, since not receiving express written refusal on your part, or any response, it will be understood that you agree to accept the changes made.
The holder of the Information acknowledges and agrees that in the event that this NOTICE is available through an electronic page (website, Internet page or similar) or any other electronic device, by clicking “accept”, “next”, “know more”, “contact”, “us” or otherwise continue browsing the site, or by providing their data through the same or through any electronic means (email, etc.), constitutes a manifestation of their consent to YucatanLove perform the processing of their data, in accordance with this NOTICE.
Likewise, it is hereby stated that in case this NOTICE is available in writing, your signature, signature, name or fingerprint or by providing your data, constitutes a manifestation of your consent for YucatanLove to perform the processing of your data, in accordance with this NOTICE.
If YucatanLove changes this privacy notice, those changes will appear on the https://travel.yucatanlove.com website. If you have any questions or would like to exercise any rights related to this privacy statement, please contact the support team at the following address: travelconcierge@yucatanlove.com.
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