When you click on a tour, you will be redirected to the checkout form to complete your reservation. Upon making the payment, you will receive a confirmation email at the email address provided during the booking. This confirmation email contains all the details about your reservation, including contact information for your stay and how to reach us.

Sometimes it can take up to 72 hours for the booking confirmation to be received at your email address. If you haven’t received anything yet:

• Check your spam folder – In most cases, the confirmation email is already there.
• If you still haven’t received it, please write to us at travelconcierge@yucatanlove.com. They will be able to assist you.

Can’t remember the name of the tour?
If you’ve already made the payment through the booking site, you can check the payment transaction on your credit card or bank statement. The name of the tour will be shown on the outgoing payment.

You can share your experience with other travelers and review the property directly on the tour’s page.

Taxes and additional fees are not included in the displayed price on our website, as they may vary depending on various factors. Prices are per person.
The travel insurance provided by Assist Card is included in all tours.

If you are experiencing any issues with our platform, have a suggestion for a new feature, or would like to share your thoughts on anything else related to our website, please click here to get in touch.
Your feedback helps us continuously improve our product and create the best possible experience for you.